Support Center

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Warranty

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30-Day Money-Back Guarantee for Any Reason

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You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

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18-Month Warranty for Quality-Related Issues

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● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.

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For purchases made through other retailers:

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Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Anker products is strictly prohibited.

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FAQs:

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1. What isn’t covered by the warranty?

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● Purchases from Lazada
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 18 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products

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2. When does the warranty begin?

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It begins the day you place your order.

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3. How do I claim the warranty?

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Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at info@ankeraustralia.com

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4. What is a valid proof of purchase?

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● An Amazon order number or eBay username for a purchase made through AnkerDirect
● A dated sales receipt from an authorized Anker Reseller that shows a description of the product along with its price

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5. What if I don’t have any proof of purchase?

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● If you made your purchase through AnkerDirect, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

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6. Will the warranty be renewed if my product is replaced?

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The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

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7. Who are authorized Anker Retailers and Resellers?

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Our major authorized Retailers and Resellers are Newegg, Staples, RadioShack and Amazon.com LLC. For more information, please contact us at sales@bestyhk.com

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